Terms and conditions
1. Customer Privacy policy
Sea Weeds, trading as Sea Storm shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
2. Payment options accepted
Payment may be made via Visa and MasterCard.
3. Card acquiring and security
Card transactions will be acquired for Sea Weeds, trading as Sea Storm) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
4. Customer details separate from card details
Customer details will be stored by Sea Weeds, trading as Sea Storm separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
5. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
6. Responsibility
Sea Weeds, trading as Sea Storm takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
7. Country of domicile
This website is governed by the laws of South Africa and Sea Weeds, trading as Sea Storm chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Delivery & Returns
This document sets out the Terms & Conditions of purchasing on sea-storm.co.za and is applicable to South African customers only.
Sea Weeds, trading as Sea Storm reserves the right to reject the returns of goods which are not returned following our Delivery & Returns Policy.
This policy applies only to online customers and does not extend to customers who have purchased from a Sea Storm Retail Store.
If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to tarryn@slimsuit.co.za
Delivery Cost
Delivery within South Africa is free for orders over R1,500.
We only deliver free within South Africa.
Delivery Locations
Sea Weeds, trading as Sea Storm delivers only to addresses within South Africa.
Please Note: We do not deliver to PO Boxes as our shipping provider requires a signature upon receipt.
Delivery Time Frames
All goods purchased on sea-storm.co.za will receive a tracking number sent upon dispatch to the order email address; and be delivered by our Couriers within 2-4 working days.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Delivery Address
Please provide an address where there will be someone to receive your purchase during office hours as our Courier requires a signature upon receipt. If a work address is provided, the Courier requires the business and receivers’ names.
Once an order has been dispatched, Sea Weeds, trading as Sea Storm is unable to amend delivery location or redirect parcel.
Online Returns & Exchange
Our Returns & Exchange Policy forms part of these Terms & Conditions and is in addition to your rights under South African consumer law. In short:
- Request a return within 14 days of delivery or collection by emailing shop@seastorm.biz for an RA# (return number).
- Items must be unworn, unwashed and undamaged, with the original labels attached. Sale, promotional and discounted items, intimates and underwear, and altered items cannot be returned unless defective.
- You can exchange for a different size or colour where stock is available at the same price.
- Let us know within 5 days if a product arrives damaged; defective products are collected at no charge.
Please read the full Returns & Exchange Policy before returning an item.